Industry Insights | 1 min read

Our Service Commitment is Not on Lockdown

We have been preparing for variations of the possible impact of COVID-19. As a responsible corporate, we are acutely aware of the impact that COVID-19 can have on our company, our supply chain, our business partners, and our clients.

Useful resources to assist in preparing your business and client engagements

Measures We’ve Implemented at Glacier

The current situation calls for responsible decisions and actions, and we have implemented many measures to support COVID-19 prevention efforts, including facilitating the personal hygiene protocols as set out by the World Health Organisation (WHO), practically implementing social distancing, and ensuring that our vulnerable employees self-isolate.

From Friday, 27 March until 16 April 2020, most of our staff will be working from home in accordance with the national lockdown as directed by President Ramaphosa. Therefore, we request that you please make use of telephonic or other digital service channels to reach out to us.

If It Can Be Done by Us, It Will Be

As an essential services provider, we are doing everything possible and within our control to ensure that there is no disruption in our service commitment to you. So, whether you need fund or product information, have a fund administration query, or you need an instruction to be processed, Glacier’s Sales and Client Service teams are fully operational via digital channels to respond to you.

However, if you are used to receiving mail via international couriers or the postal services, you might experience a delay as a result of the lockdown of non-essential services.

There’s Never Been a Better Time to Go Digital

We have several digital channels which facilitate remote servicing.

If you’re an intermediary, you can easily stay connected with us. Help is just a few clicks away:

Feel Free to Contact Us

If you’re a client, you’re welcome to reach out to us via:

Glacier Contact Centre (South Africa): +27 86 045 2364

Glacier Contact Centre (International): +27 21 917 9333

We will remain operational and will continue to offer our service and support to you to the best of our ability. However, if you experience a delay in our usual service, please know that we are doing our very best to expedite your service requirements.

We value our relationship with you, as well as the values on which it was built, and we wish you, your employees and your family well during this difficult time.

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